PULSE provides actionable NPS.
What that means is, that in addition to the score, PULSE allows the user to examine NPS across different dimensions like channel, product, geography etc… and a drill down within each dimension. It examines and presents the effect of customer interactions on the NPS. PULSE also gives the user actionable insights that can be used by teams to address customer challenges and improve the overall score. PULSE supports touch point NPS thereby allowing the user to track the entire customer journey from on-boarding to exit.