PULSE has been designed for organizations at all stages of maturity. The sooner an enterprise establishes processes for measuring, tracking and improving NPS, the more flexible it can be in addressing customer issues.
By using PULSE early on, a young organization has the added advantage of having a strong grip on understanding what works and what doesn’t work for its customers right from the start. Pulse helps to measure and track the NPS across a customer journey, This gives an organization excellent insights into the NPS at each stage of the customers buying journey.